Giving Careers Education
Information Only: Effective Teamwork and Communication
Dr. Michael Leonard from Pascal Metrics in Washington, DC, addresses the human factor and critical importance of effective teamwork and communication in delivering safe care.
Learner Objectives:
  • Discuss the importance of effective leadership behaviors within an organization to improve safety culture and drive improvement
  • Explain the value of structured communication to enhance effective communication and reduce clinical risk
  • Describe the critical importance of Assertion/Critical Language, so providers can speak up reliably when they perceive risk to a patient
  • Explain why psychological safety, the ability to voice a concern every time is essential for organizational excellence and providing safe care
  • Discuss the inherent limitations of human performance and the value of reliable systems to help ensure safe care
  • Discuss the inherent clinical value of having a structured and consistent approach to the interpretation of clinical information and responding to such

Audience: Physicians, Advanced Nurse Practitioners, Registered Nurses, Physician Assistants, Healthcare Professionals
Release Date: Thursday, January 06, 2011
Retire Date: Saturday, January 11, 2014
Course Materials:
Michael Leonard, MD
Pascal Metrics
Washington, DC

For any questions, please call Education at 682-885-4170.